Refund Policy
Every FlowSteady order is covered by a 90-day money-back guarantee from the date of your order, under the conditions below. Orders on this site are processed by BuyGoods, our authorized retailer, which handles cancellations and refunds.
Where to get help
| Your question | Where to go |
|---|---|
| Cancel an order, request a refund, check a charge, track a package | BuyGoods order lookup: find your order, then select Get Help |
| Questions about the product itself | Our contact form or [email protected] |
Cancelling before your order ships
If your order has not shipped yet, you can cancel it through the BuyGoods order lookup. You receive a full refund, including shipping. Once an order has shipped, the return process below applies.
Damaged, defective or incorrect products
If your order arrives damaged, defective or different from what you ordered, contact us within 90 days of your order date through the BuyGoods order lookup or our contact form, with a short description and clear photos. You can then choose a replacement or a full refund, including the original shipping fees. If a return is needed, we explain how to send the product back at no cost to you.
Returns for any other reason
- Returns must be requested within 90 days of your order date.
- Only unopened, sealed bottles in their original packaging are eligible. Opened or used bottles cannot be refunded.
- Return shipping is paid by you. Please do not refuse a delivery or mark a package "Return to Sender": these packages cannot be matched to your order and delay your refund.
Full and partial refunds
To receive a full refund, return all eligible bottles from your order. If you return only part of an order, the refund is calculated per bottle, based on the price paid per bottle in your package.
Free digital bonuses
The free guides included with some packages are delivered by email right after purchase. They have no separate value and are not refundable. Downloading them does not affect your right to a refund on the physical product.
Subscription orders
If you chose an optional auto-ship plan, you can cancel future shipments at any time, as described in our Subscription Policy. Each shipment is a separate order and follows the same return rules. Cancelling a plan does not automatically refund shipments that have already been processed or shipped.
How refunds are paid
- Refunds are paid to your original payment method.
- They are usually processed within 3 to 5 business days after your return reaches the warehouse. Depending on your bank, the credit can take one or two billing cycles to appear on your statement.
- Original shipping and handling fees are not refunded, except for damaged, defective or incorrect products.
- There is no restocking fee.
How to return a product
- Go to the BuyGoods order lookup, find your order, select Get Help, then Submit Refund Request.
- Send the eligible bottles to the return address shown on your package or in the order lookup. Do not send products to the BuyGoods head office address.
- Include a copy of your order confirmation email, or a note with your full name, email address and order ID.
- Use a shipping method with tracking and keep the tracking number. Sharing it through the order lookup or our contact form speeds up your refund.